Return & Refund Policy

Effective Date: 2nd April 2026 
Website: www.mavenbrand.ing

At Maven Branding, we take pride in delivering high-quality branding and signage solutions tailored to each client’s needs. Because most of our products are custom-made, our return and refund policy is designed to be fair while maintaining our commitment to quality and customer satisfaction.

1. Custom-Made Products

All signage, branded items, and printed materials are produced based on client-approved designs and specifications. Due to the customized nature of our work:

  • Custom products are non-returnable and non-refundable once production has begun.
  • Clients are responsible for carefully reviewing and approving designs, dimensions, and content before production.

2. Design Approval Responsibility

Before production starts, we provide a design proof for approval. By approving the design:

  • You confirm that all details (spelling, colors, sizes, layout) are correct.
  • Maven Branding is not liable for errors discovered after approval.

3. Damaged or Defective Products

We will offer a replacement or appropriate solution if:

  • The product is delivered damaged, defective, or not as ordered.
  • The issue is reported within 48 hours of delivery.

To process your claim, you must provide:

  • Clear photos or videos showing the issue
  • Order details or invoice reference

Once verified, we may:

  • Repair the item
  • Replace the product
  • Offer a partial or full refund (where applicable)

4. Order Cancellations

  • Orders can only be canceled before production begins.
  • If production has already started, cancellation is not allowed.
  • Design fees (if applicable) are non-refundable.

5. Refund Processing

Where refunds are approved:

  • Refunds will be processed within 5–10 business days
  • Payments will be returned via the original payment method unless agreed otherwise

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom signage and branded products
  • Items produced according to client specifications
  • Products approved and delivered as per agreed design

7. Installation Services

  • Installation fees are non-refundable once the service has been delivered.
  • Any issues with installation must be reported within 24 hours for review.

8. Contact Us

If you have any concerns regarding your order, please contact us:

Maven Branding
Website: www.mavenbrand.ing
Email: sales@mavenbrand.ing
Phone: +256 753 089 742

We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.